Shipping Information
We ship orders from two locations to ensure the fastest and most cost-efficient delivery:
- European Union: Orders are shipped directly from the Netherlands.
- Rest of World: Orders are shipped from our fulfilment partner in China.
Worldwide friendly shipping: You will not have to pay any import tax or custom duties.
Processing Time
All orders are processed and dispatched within 2 business days.
Delivery Times
Estimated shipping times depend on your destination and chosen shipping method. Typical ranges:
- EU: 2–7 business days
- Rest of World: 7–12 business days
Please note that delivery times may vary due to customs procedures, carrier delays, or peak-season volume.
Tracking
Most orders include tracking. You will receive a tracking link as soon as your package ships.
If tracking is not available for your selected shipping method, it will be indicated at checkout.
Customs & Import Fees
Worldwide friendly shipping: You will not have to pay any import tax or custom duties.
Returns & Exchanges
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Return Period
You can request a return or exchange within 14 days of receiving your order.
Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- Original packaging should be intact.
- Proof of purchase (order number) is required.
Non-returnable Items
Certain items may not be eligible for return (e.g., digital products, opened card decks). This will always be stated on the product page.
Return Shipping Costs
- If the return is due to an error on our side (damaged, incorrect item), we cover the return cost.
- For all other returns, shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will issue a refund to your original payment method.
Please allow 5–10 business days for the refund to appear.
Wrong Address or Failed Delivery
If a parcel is returned to us due to an incorrect address or failure to collect, we can resend it, but additional shipping costs may apply.
Need Help?
If you have any questions about shipping or returns, contact us at:
robin@foursuitstudio.com